Refunds & cancellation
Last updated October 2026. The short version: you try it free first, and you can leave whenever you like.
7 days free
Full access before you pay anything. No credit card needed to start.
No lock-in
Monthly. No contract, no notice period, no exit fee.
Your data leaves with you
Export your leads and conversations before you go.
The free trial
Every new account gets 7 days with everything switched on — chat, voice, lead capture, payments and bookings, on your real website with your real visitors. No credit card needed to start. Nothing is charged during the trial, and if you do nothing at the end of it the account simply stops; we do not quietly start billing you.
Cancelling
Cancel from Dashboard → Billing at any time. It takes one click and needs no email to us and no reason.
When you cancel:
- Your agent keeps working until the end of the period you have already paid for
- You are not billed again
- Your data stays available to export for 30 days afterwards
- Remove the script tag from your site whenever you like — one line, no uninstall process
Refunds
Because there is a full free trial before any money changes hands, monthly payments are generally not refunded for the remainder of a period — you keep the service you paid for until that period ends.
We do refund in these cases:
- You were billed after cancelling. Refunded in full, no questions.
- Duplicate or incorrect charge. Refunded in full.
- A fault on our side made the service unusable for a meaningful part of the month, and we could not fix it. Refunded pro rata.
- You were charged for a month you plainly never used — no conversations, no logins. Write to us; we would rather refund it than argue.
DECIDE BEFORE LAUNCH: are you also offering a blanket "first invoice refunded within N days, no reason needed" guarantee? It converts well, but it has to be a decision, not a default.
How to ask
Email hello@waychat.io from the address on the account, with the invoice date or number. We reply within one working day and approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
What this policy does not cover
Money your own customers pay you through the agent runs through your Stripe, PayPal, Square or Authorize.Net account. Refunding your customer is between you, them and your payment provider — we never hold those funds, so we cannot refund them for you.
Chargebacks
If something looks wrong, email us before filing a chargeback. We can usually sort it in a day, whereas a chargeback takes weeks and gets the account suspended while the bank investigates.
Statutory rights
Nothing here removes any refund or cancellation right you have under the consumer law where you live. CONFIRM JURISDICTION-SPECIFIC WORDING (e.g. UK/EU 14-day right of withdrawal)
Questions
Ask before you buy, not after: hello@waychat.io or the contact page. Full pricing is on the pricing page, and the terms of service cover the rest of the agreement.